1-888-367-1319
Mon-Fri: 8a-12a EST
Sat: 8a-6p EST

PLACING AN ORDER

How do I place an order at MusicSpaceKids.com?
1. Once you find a product(s) you wish to purchase, click on add to cart. These items will now show an "In Cart" link next to the "Add To Cart" button.

2. When you have finished filling your Shopping Cart with items for purchase, click on the "Proceed To Checkout" link in your cart.

3. Review the items in your Shopping Cart, and update quantities as needed. Click on the "Go To Checkout" button when done.

PayPal users please see our PayPal section of our Payment section for information on placing your order using this payment option.

4. If you are a new or guest customer, select the "Continue" button under the "New Customers" heading. Note: You are not required to register, but will have the opportunity to create an account during checkout. If you are a returning customer, enter your email address and your password under the "Returning Customer" heading and select the "Sign In" button.

5. Enter your date of birth, and click on the "Continue" button. MusicSpaceKids.com only sells products to adults over the age of 18. This safeguard prevents children from submitting Personal Identification Information or making a purchase without parents' consent.

6. Enter in your billing address. (This information should correspond with the address you have on file with your credit card company). Enter in your shipping address. Please note that if your shipping address is the same as your billing address, you can check the box next to "My shipping address is the same as billing" and the information will be pre-populated for you. (Note: If you are a returning customer, your billing & shipping addresses on file should appear automatically. You can create a new address or select an alternate address from your Address Book.)

7. Choose your preferred shipping method from the selections presented. Click on the "Continue" button.

8. If your order is a gift, you can choose to include a FREE personalized message and/or have your items gift-wrapped. Just check the box next to "Is This A Gift Order?" and you will be presented with two gift options. To gift wrap your items, check the box next to "Gift Option 1." If you wish, you can then type in a personalized message in the text box below. To include a FREE personalized message only, check the box next to "Gift Option 2" and type in your message in the text box that appears to the right of the gift options.

9. Choose your payment method. If paying by credit card, select the button next to "CREDIT CARD." Enter in your credit card number as it appears on your card. Enter you "CID" (Credit Card Identification Number). For Visa, MasterCard and Discover, this 3-digit code can be found on the back of your card (at the end of the signature panel); and for American Express, the 4-digit code can be found on the front of your card just above the last 5 digits of your account number. From the pull-down menus, choose the correct month and year of your credit card's expiration date. If paying by check, select the button next to "PAY BY CHECK." Enter in your routing number, bank account number, and check number (The check diagram is there to assist you).

10. Review the information that appears on this page. If everything is satisfactory, click on the "Submit Order" button.

11. Your order has been placed! Print out the final Order Confirmation page for your records. An order confirmation email will be sent to you shortly as an additional reference for your order.

If you experience any difficulties during the checkout process or would like to place your order via phone, please feel free to contact a MusicSpaceKids.com customer service representative at 1-888-367-1319. Operators are available Monday-Friday from 8am-12am EST, Saturday 8am-6pm EST.

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How do I check the status of my order?
Click on the My Account link on the bottom of the MusicSpaceKids.com site. After you login, you can reference the "MY ORDERS" box for the status of all orders placed.

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Can I cancel my order?
Yes, you can cancel your order, but ONLY if it has not started processing. To do so, click on the My Accountlink on the bottom of the MusicSpaceKids.com site. After you login, you will see the "MY ORDERS" box. Click on the order # you wish to cancel & then click the "Cancel" button. Note: If you wish to cancel an order that is in progress, please call a MusicSpaceKids.com customer representative at 1-888-367-1319, Monday-Friday from 8am-12am EST, Saturday from 8am-6pm EST.

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Can I place my order over the phone?
Yes. If you prefer, you can place your order with a MusicSpaceKids.com customer representative by calling 1-888-367-1319, Monday-Friday from 9am-12am EST, Saturday 8am-6pm EST.

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SECURITY & PRIVACY

Is your site secure?
Yes. Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

If would would rather place your order over the phone, you can call us Monday-Friday 8am-12am EST, Saturday from 9am-6pm EST, at 1-888-367-1319.

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What is your privacy policy?
Personal Identification Information
Personal Identification Information is any information that concerns you individually and would permit us to contact you. This includes your name, address, telephone and fax number, social security number, e-mail address or any other information you submit to us.

MusicSpaceKids.com will not collect any Personal Identification Information about you unless you provide it to us. Therefore, if you do not want MusicSpaceKids.com to obtain any Personal Identification Information about you, do not submit it to us.

Non-Personal Identification Information
MusicSpaceKids.com uses "cookies" to maintain your shopping experience in our online store. A cookie is a small amount of data that is automatically sent to your web browser from a web server and stored on your computer's hard drive. They help you navigate our site easier. Our use of this technology does not mean that we automatically know any information about you. We might be able to tell what type of computer you are using or your Internet service protocol (ISP) address, but beyond that, our use of cookies is designed only to provide you with a better experience with using our website.

You can configure your web browser to either reject cookies or warn you before the installation of cookies. (Note that certain features on our website, such as the shopping cart, will not function properly if you choose to reject cookies.)

In Internet Explorer: In the menu bar, click Tools, then Internet Options, then select the Security tab. Highlight the Internet icon, click on the Custom Level button, then scroll down to Cookies. Choose your cookie options there.

In Netscape: In the menu bar, click Edit, then Preferences, then Advanced. Choose your cookie options there.

Why We Collect Information and What We Do With It
When you make a purchase from MusicSpaceKids.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. When you participate in a contest or promotion (online or over the phone) you may choose whether or not you would like to receive emails from us regarding our products, services, contests, and promotions. From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you.

MusicSpaceKids.com may from time to time provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors; this data will never include Personal Identification Information. MusicSpaceKids.com may release account information when we believe, in good faith, that such release is reasonably necessary to (1) comply with law; (2) enforce or apply the terms of any of our user agreements; or (3) protect the rights, property, or safety of MusicSpaceKids.com, our customers, or others.

In the future, MusicSpaceKids and/or its parent company, subsidiaries, and related companies might merge with or be acquired by another business entity. Should such a combination occur, please be aware that customer information may be one of the transferred business assets.

MusicSpaceKids sometimes may offer contests, sweepstakes, or promotions that are sponsored by or co-sponsored with identified third parties. These third parties may obtain Personal Identification Information voluntarily submitted by contest, sweepstakes, or promotion entrants. Though in these instances MusicSpaceKids will make its privacy policy clear to those third parties involved, ultimately MusicSpaceKids has no control over the third-party sponsors' use of this information.

Deletion of Personal Identification Information
You may request that we delete any Personal Identification Information we have on you in our files. To do so, email us at kidsmusic@musicspace.com and we will delete your information from our files.

Collection of Information From Children
MusicSpaceKids.com supports CARU (The Children's Advertising Review Unit of the Better Business Bureau) and shares their concerns for child safety on the Internet. We urge parents to discuss safe Internet privacy practices with their children.

MusicSpaceKids.com does not solicit Personal Identification Information from children. The products we sell are intended to be purchased by adults for children.

Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request Personal Identification Information from anyone under the age of 18. We use all reasonable efforts to prevent individuals under the age of 18 from providing Personal Identification Information to us. MusicSpaceKids.com does not permit children under the age of 18 to place any orders. However, if individuals under the age of 18 years old provide Personal Identification Information to us, their parents or legal guardian should request that we delete this information from our files by sending us an email at kidsmusic@musicspace.com and we will delete this information from our files.

Credit Card Safety
Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

If you have any questions or comments on this policy please contact us at kidsmusic@musicspace.com.

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PAYMENT

What credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.

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Can I pay by check/money order?
Yes! If you have a checking account, you can pay for your order online. When you go to check out, please have a check handy to enter your bank account details into the spaces provided. You can still use the check after your purchase is made. Once we receive confirmation from your bank, your order will be shipped. Your account will indicate a "MusicSpaceKids" withdrawal.

It is important to note that depending on your bank, it can take up to 7 business days to receive confirmation of debit from your bank. The payment amount for your order may also be deducted from your bank account before MusicSpace.com receives confirmation from your bank. This may delay the shipment of your order.

You may also mail in your order. Go through the online checkout process as normal. Once you get to the order summary page, click on the link to print your "mail & fax" order form. Complete the form, and follow the instructions for payment.

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Can I pay with PayPal?
Yes! If paying by PayPal, click on the "checkout With PayPal" button in your shopping cart. You will now be redirected to PayPal's secure checkout process.

Log into your existing PayPal account or create a new one. review and confirm the funding source for this transaction. Press the "Continue" button. Once PayPal accepts the transaction you will automatically return to MusicSpaceKids.com. You will now be asked to proceed as a New Customer or a Returning Customer.

For more information on placing your order please refer to our "Placing An Order" section (beginning with step 4). Note: The PayPal checkout is very similar to our standard checkout. However, we will not ask for, nor receive, any billing or payment information from you or PayPal.

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Can I pay COD?
No. We do not accept COD's as a form of payment at MusicSpaceKids.com.

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SHIPPING & RETURNS

How do I qualify for Free Shipping?
Buy two or more items and ship to a U.S. address to qualify for free shipping. Then select the "Standard Mail" shipping method during checkout. This offer is good for online orders only.

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I'm buying a two-CD collection. Does that count as two items?
No. Two-disc collections, box sets, and special multi-title packages count as a single item.

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What are your US domestic shipping policy & rates?
Our domestic shipping and handling policy is very straightforward. We offer Standard Mail, First Class Mail, Priority Mail and UPS 2nd Day service. All orders are picked, packed, and shipped within 48 hours of being placed, not counting Saturday, Sunday, and U.S. federal holidays.

DOMESTIC SHIPPING RATES: Music, Video & DVD ONLY

DOMESTIC SHIPPING RATES: TOYS & GAMES ONLY or TOYS & GAMES/VIDEO/MUSIC COMBO

*Buy 2 or more items on MusicSpaceKids.com, and get Free Standard Mail Shipping on your order! Just select "Standard Mail" as your shipping method during checkout, and ship to a U.S. address. Your discount will appear on the order summary page. Offer is valid for online orders only. All items are subject to availability. MusicSpaceKids.com reserves the right to change or discontinue the Free Shipping promotion at anytime.

**If you order via UPS Ground & UPS 2nd Day, you can track your order by clicking here. These shipping methods are not available to Alaska, Hawaii, or P.O. boxes.

(Note: Delivery times listed above are typical. Please be aware, however, that the U.S. Postal Service does not guarantee the delivery of Standard, First Class or Priority Mail within a certain time frame. Occasionally-particularly during the Holiday Season-the USPS may take up to 2 full business weeks to deliver First Class and Priority Mail, and up to 4 full business weeks to deliver Standard Mail.)

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What are your International shipping policy & rates?
We currently only ship to Canada, Puerto Rico, Guam and the U.S. Virgin Islands. All international orders are shipped via airmail. Orders are picked, packed and shipped within 48 hours of the order being placed, not counting Saturday, Sunday and U.S. federal holidays.

INTERNATIONAL SHIPPING RATES: Music, VIDEO & DVD ONLY

INTERNATIONAL SHIPPING RATES: TOYS & GAMES ONLY or TOYS & GAMES/VIDEO/MUSIC COMBO

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What is your return policy?
If, for any reason, you are not completely satisfied with any item you order from MusicSpaceKids.com, simply return it within 30 days of ordering, for a full refund or replacement (excluding shipping & handling and return postage). You must include a copy of the packing slip (it came with the original package) with your returned item(s), or you will not be refunded. Send returns to:

MusicSpaceKids - Returns
1101 Highview Drive
Webberville, MI, 48892

You will not be charged any additional shipping fees for replacement items.

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Do you charge sales tax?
Due to e-commerce regulations, orders shipped to the following states will be charged sales tax:

New York - 8.375%
Michigan - 6.0%

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MY ACCOUNT

How do I update my:

Email address?
Click on the My Account link on the left side of the MusicSpaceKids.com site. After you login, click on the "change e-mail address" link in the "MY PROFILE" section. Enter in your desired "New E-mail Address" & your "Password" and click on the "Submit" button.

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Mailing address?
Click on the My Account link on the left side of the MusicSpaceKids.com site. After you login, click on the "change address" link in the "MY PROFILE" section. Fill in the designated address fields, and click on the "Submit" button. Note: Be sure to fill in ALL the required address fields, not just the fields you wish to change.

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Address Book?
Click on the My Account link on the left side of the MusicSpaceKids.com site. After you login, click on the "remove address" link next to the address you wish to update. Then, click on the "Add new address" link at the bottom of the box. Fill in the designated address fields with your new information, and click on the "Submit" button. Note: Be sure to fill in ALL the required address fields, not just the fields you wish to change.

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Password?
Click on the My Account link on the left side of the MusicSpaceKids.com site. After you login, click on the "change password" link in the "MY PROFILE" section. Fill in your desired new password, along with your old password, and click on the "Submit" button.

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If I forget my password, how can I retrieve it?
Click on the My Account link on the left side of the MusicSpaceKids.com site. Once you reach the login page, click on the "Forgot Your Password?" link. Enter in the email address you registered with and click on the "SUBMIT" button. Your password should arrive in your email inbox shortly.

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Can I view my order history?
Yes. Click on the My Account link on the left side of the MusicSpaceKids.com site. After you login, you will see your order history displayed in "MY ORDERS." (You can click on any number in the "Order #" column to find out the details of that particular order.)

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COMPANY INFORMATION

What is MusicSpaceKids.com?
MusicSpaceKids.com is your source for family-friendly compilation CDs, videos, toys and games. The products we sell are intended to be purchased by adults for children. MusicSpaceKids.com does not solicit Personal Identification Information from children.

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How can I contact you?
Feel free to email us at kidsmusic@musicspace.com. You can also speak with a MusicSpaceKids.com customer representative Monday-Friday 8am-12am EST, Saturday from 8am-6pm EST, by calling 1-888-367-1319.